Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and ElisalateAE.help Services ("Company," "we," "us," or "our") governing your access to and use of our website, mobile application, and mobile recharge services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

2. Definitions

For the purposes of these Terms:

• "Services" means all mobile recharge, top-up, data packages, and related telecommunications services provided through our platform
• "User" or "Customer" means any individual or entity that accesses or uses our Services
• "Account" means the user account created to access our Services
• "Recharge" or "Top-up" means the addition of credit, data, or minutes to a mobile telecommunications account
• "Operator" means the mobile telecommunications service provider (e.g., Etisalat, du, or other carriers)
• "Content" means all text, graphics, images, software, data, and other materials on our platform

3. Eligibility and Registration

3.1 Age Requirement

You must be at least 18 years old or the age of legal majority in your jurisdiction to use our Services. By using our Services, you represent and warrant that you meet this age requirement.

3.2 Account Creation

To access certain features of our Services, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.4 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms or any suspected fraudulent, abusive, or illegal activity.

4. Services Description

4.1 Recharge Services

We provide a platform for purchasing mobile credit, data packages, voice minutes, and SMS bundles for prepaid mobile accounts. We act as an intermediary between you and the mobile telecommunications operators.

4.2 Service Availability

• Services are available 24/7, subject to maintenance and technical limitations
• We support recharges for Etisalat UAE and other operators as indicated on our platform
• Recharge amounts and available plans are subject to operator policies and may change without notice
• Delivery times are typically instant but may take up to 24 hours in certain circumstances

4.3 Service Limitations

Our Services are subject to the following limitations:

• Geographic Restrictions: Services may not be available in all countries or regions
• Operator Restrictions: Some features may not be supported by all mobile operators
• Transaction Limits: Daily, weekly, or monthly transaction limits may apply for security purposes
• Technical Dependencies: Services depend on third-party systems including operators, payment processors, and infrastructure providers

5. User Obligations and Conduct

5.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Services for any illegal, fraudulent, or unauthorized purpose
• Violate any applicable laws, regulations, or third-party rights
• Impersonate any person or entity or falsely state your affiliation
• Interfere with or disrupt the Services or servers/networks connected to the Services
• Attempt to gain unauthorized access to any portion of the Services
• Use automated systems (bots, scrapers) without written permission
• Transmit viruses, malware, or any other harmful code
• Harass, abuse, or harm another person or entity
• Collect or store personal data about other users without consent
• Use the Services for money laundering or terrorist financing

5.2 Accurate Information

You are responsible for ensuring that all information provided when using our Services is accurate and complete, including:

• Mobile numbers to be recharged (verify before submitting)
• Payment information and billing details
• Contact information for receipts and notifications

5.3 Prohibited Activities

The following activities are strictly prohibited:

• Reselling our services without written authorization
• Creating multiple accounts to circumvent transaction limits
• Using stolen payment cards or fraudulent payment methods
• Exploiting system vulnerabilities or errors for personal gain
• Reverse engineering, decompiling, or disassembling our software

6. Payment Terms

6.1 Pricing

• All prices are displayed in UAE Dirhams (AED) or the currency indicated at checkout
• Prices include any applicable taxes unless otherwise stated
• Prices are subject to change without prior notice
• The price displayed at the time of purchase is the price you will be charged

6.2 Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Digital wallets (Apple Pay, Google Pay, Samsung Pay)
• Bank transfers (where available)

6.3 Payment Processing

• Payments are processed through secure, PCI DSS-compliant payment gateways
• We do not store complete credit card information on our servers
• Your payment must be authorized before the recharge is processed
• Payment authorization does not guarantee service delivery if operator systems are down

6.4 Transaction Fees

Additional fees may apply:

• Payment processing fees (charged by payment processors)
• Currency conversion fees (for non-AED transactions)
• International transaction fees (charged by your bank)

6.5 Failed Transactions

If your payment fails:

• No recharge will be processed
• Any authorization hold will be released by your bank (typically 3-7 days)
• You may retry the transaction after resolving payment issues
• Repeated failed transactions may result in temporary account restrictions

7. Refund Policy

Our complete refund policy is available at Refund Policy. Key points:

• Completed recharges are generally non-refundable due to the instant digital nature of the service
• Refunds may be issued for technical failures, delivery issues, or system errors
• Refund requests must be submitted within 7 days of the transaction
• User errors (wrong mobile number, wrong amount) are not eligible for refunds

8. Service Delivery

8.1 Delivery Process

• Recharges are typically delivered instantly upon payment confirmation
• In some cases, delivery may take up to 24 hours due to operator processing times
• You will receive an email confirmation once the recharge is delivered
• SMS confirmation is sent by the mobile operator (not by us)

8.2 Delivery Failures

We are not liable for delivery failures caused by:

• Incorrect mobile number provided by you
• Mobile number not registered with the specified operator
• Operator system downtime or technical issues
• Suspended, blocked, or terminated mobile accounts
• Network congestion or connectivity issues

8.3 Operator Responsibilities

Once credit is successfully delivered to a mobile number, all further inquiries regarding usage, validity, terms, and conditions of the credit are subject to the mobile operator's policies. We are not responsible for:

• Operator-specific terms and conditions
• Credit expiration or validity periods
• Usage restrictions or fair usage policies
• Network coverage or service quality
• Operator changes to plans or pricing

9. Intellectual Property Rights

9.1 Our Content

All content on our platform, including but not limited to text, graphics, logos, icons, images, audio clips, downloads, and software, is the property of ElisalateAE.help Services or its licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Trademarks

Our logo, brand names, and product names are trademarks of ElisalateAE.help Services. Operator names, logos, and trademarks belong to their respective owners. Use of any trademarks without written permission is strictly prohibited.

9.3 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes. This license does not include:

• Resale or commercial use of the Services
• Downloading or copying content (except for caching)
• Use of data mining, robots, or similar tools
• Creating derivative works

10. Limitation of Liability

10.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties regarding accuracy, reliability, or availability of the Services
• Warranties that the Services will be uninterrupted, secure, or error-free

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising out of these Terms shall not exceed the amount you paid us in the 12 months preceding the claim
• We are not liable for losses caused by operator failures, payment processor issues, or force majeure events
• We are not liable for any loss of profits, revenue, data, or business opportunities

10.3 Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless ElisalateAE.help Services, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Any fraudulent or illegal activity associated with your account

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Services, you consent to:

• The collection and use of your information as described in our Privacy Policy
• The transfer of your data to service providers and operators
• The use of cookies and similar tracking technologies

13. Third-Party Services and Links

Our platform may contain links to third-party websites, services, or resources. We do not endorse and are not responsible for:

• The content, privacy policies, or practices of third-party websites
• Any damages or losses caused by your use of third-party services
• The availability or functionality of third-party services

Your use of third-party services is at your own risk and subject to their terms and conditions.

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms)
• War, terrorism, civil unrest
• Government actions, laws, or regulations
• Strikes, labor disputes, or workforce shortages
• Power outages, internet service disruptions
• Operator system failures or maintenance
• Pandemics or public health emergencies

15. Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. We will notify you of material changes via:

• Email notification to your registered email address
• Prominent notice on our website or app
• In-app notification

Your continued use of the Services after changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Services.

16. Termination

16.1 Termination by You

You may terminate your account at any time by:

• Contacting customer support
• Using account deletion features in your account settings

Upon termination, you will lose access to your account and any unused credits or benefits (unless refundable under our Refund Policy).

16.2 Termination by Us

We may suspend or terminate your account immediately, with or without notice, if:

• You violate these Terms or any applicable laws
• We suspect fraudulent, abusive, or illegal activity
• Your account has been inactive for an extended period
• We are required to do so by law or court order
• We decide to discontinue the Services

16.3 Effects of Termination

• Your right to use the Services will immediately cease
• We may delete your account data (subject to legal retention requirements)
• You remain liable for any outstanding payments or obligations
• Provisions that by their nature should survive termination will continue to apply

17. Dispute Resolution

17.1 Informal Resolution

Before initiating formal dispute resolution, please contact us at [email protected] to attempt to resolve the dispute informally.

17.2 Arbitration

Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the [Arbitration Authority in UAE], except that:

• Either party may seek injunctive or equitable relief in court
• Small claims may be brought in small claims court
• Consumer protection claims may be brought as required by law

17.3 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

18. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of Dubai, UAE, and you consent to the personal jurisdiction of such courts.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of ElisalateAE.help Services.

21. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms or any rights hereunder without your consent in connection with a merger, acquisition, or sale of assets.

22. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and ElisalateAE.help Services regarding the use of our Services and supersede all prior agreements and understandings.

23. Contact Information

For questions, concerns, or notices regarding these Terms, please contact:

24. Language

These Terms are written in English. Any translations are provided for convenience only. In the event of any conflict between the English version and a translation, the English version shall prevail.

25. Accessibility

We are committed to making our Services accessible to all users. If you have difficulty accessing any part of our Services due to a disability, please contact us, and we will work with you to provide the information or functionality you need.

This Terms & Conditions document is a comprehensive white-label template. Please customize it with your actual business details, legal entity information, and jurisdiction-specific requirements. Consult with qualified legal counsel to ensure compliance with applicable laws in your operating jurisdictions.