Privacy Policy

1. Introduction

Welcome to ElisalateAE.help Services ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile recharge services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our services:

2.1 Personal Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Transaction Information: Mobile numbers you recharge, recharge amounts, payment details, and transaction history
• Payment Information: Credit/debit card details, billing address (processed securely through PCI DSS-compliant payment processors)
• Communication Data: Information you provide when contacting customer support, including emails, chat transcripts, and phone records
• Identity Verification: Government-issued ID or passport information if required for regulatory compliance

2.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, links clicked, and other diagnostic data
• Location Data: Approximate location based on IP address (with your consent for precise location)
• Cookies and Tracking: Data collected through cookies, web beacons, and similar technologies (see Cookie Policy below)

2.3 Information from Third Parties

• Information from payment processors to verify transactions
• Data from telecommunications operators to confirm recharge delivery
• Information from fraud prevention services to protect against unauthorized transactions
• Social media profile information if you choose to sign in through social platforms

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Process mobile recharge transactions and deliver credit to the specified mobile numbers
• Manage your account and provide customer support
• Send transaction confirmations, receipts, and service notifications
• Verify your identity and prevent fraud

3.2 Communication

• Respond to your inquiries and support requests
• Send you promotional offers, newsletters, and marketing communications (with your consent)
• Notify you about changes to our services, terms, or policies
• Request feedback and conduct surveys

3.3 Analytics and Improvement

• Analyze usage patterns to improve our website and services
• Monitor and analyze trends, usage, and activities
• Develop new features, products, and services
• Perform data analytics and testing

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Enforce our terms and conditions
• Protect against fraud, unauthorized transactions, and illegal activities
• Resolve disputes and troubleshoot problems

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Contract Performance: Processing necessary to provide services you requested
• Legitimate Interests: Processing for fraud prevention, security, and service improvement
• Consent: Processing based on your explicit consent (e.g., marketing communications)
• Legal Obligation: Processing required by law (e.g., tax records, AML compliance)

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Payment Processors: To process transactions securely
• Telecommunications Operators: To deliver mobile credit
• Cloud Hosting: To store data securely
• Email Services: To send transactional and marketing emails
• Analytics Providers: Google Analytics, Hotjar, or similar services
• Customer Support: Zendesk, Intercom, or similar platforms

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if necessary to:

• Comply with legal processes
• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property
• Investigate fraud or security issues

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function (e.g., shopping cart, authentication)
• Analytics Cookies: Google Analytics to understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing to show relevant ads (with consent)

6.2 Third-Party Cookies

We use the following third-party cookies:

• Google Analytics: Website traffic analysis
• Facebook Pixel: Advertising and remarketing (if enabled)
• Payment Processors: Secure payment processing

6.3 Managing Cookies

You can control cookies through:

• Browser settings (most browsers allow you to refuse or delete cookies)
• Our cookie consent banner when you first visit the site
• Opt-out tools provided by third parties (e.g., Google Analytics Opt-out)

Note: Disabling essential cookies may affect website functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure cloud infrastructure
• Access Controls: Limited employee access on a need-to-know basis
• PCI DSS Compliance: Payment card data handled according to PCI DSS standards
• Regular Audits: Security assessments and vulnerability testing
• Incident Response: Procedures to detect and respond to data breaches

Important: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 7 years after closure (for legal/tax purposes)
• Transaction Records: Retained for 7 years for accounting and legal compliance
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Support Records: Retained for 3 years for quality assurance
• Analytics Data: Anonymized and retained for statistical purposes

9. Your Privacy Rights

Depending on your location, you may have the following rights:

9.1 General Rights

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your data for certain purposes
• Restriction: Request limitation of processing in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for data processing at any time

9.2 GDPR Rights (EEA Residents)

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to lodge a complaint with your local data protection authority
• Right to object to automated decision-making and profiling
• Right to data portability across service providers

9.3 CCPA Rights (California Residents)

California residents have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

9.4 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: [email protected]
• Phone: +971-XX-XXX-XXXX
• Mail: [Your Physical Address]

We will respond to your request within 30 days (or as required by applicable law).

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for countries with equivalent data protection
• Binding Corporate Rules for intra-company transfers

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our systems.

12. Third-Party Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page with an updated "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

15. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of the courts in Dubai, UAE.

This Privacy Policy template is provided for white-label use. Ensure you customize it with your actual business information and consult with legal counsel to ensure compliance with applicable laws in your jurisdiction.